The 80/20 Rule means that in anything a few (20 percent) are vital and many (80 percent) are trivial. In Pareto's case it meant 20 percent of the people owned 80 percent of the wealth. In Juran's initial work he identified 20 percent of the defects causing 80 percent of the problems. Project Managers know that 20 percent of the work (the first 10 percent and the last 10 percent) consume 80 percent of your time and resources. You can apply the 80/20 Rule to almost anything, from the science of management to the physical world.
You know 20 percent of your stock takes up 80 percent of your warehouse space and that 80 percent of your stock comes from 20 percent of your suppliers. Also 80 percent of your sales will come from 20 percent of your sales staff. 20 percent of your staff will cause 80 percent of your problems, but another 20 percent of your staff will provide 80 percent of your production. It works both ways.
Therefore we know that there are 80% of your tasks that you have to delegate and we know from experience that the staff you delegate to do not have the knowledge or experience of what a team leader is trying to accomplish and they get caught up in their own 20% which may not be yours.
You know you have to keep in contact with your agent pool and do it consistently and regularly, our range of services make this part of your role invisible and you can concentrate on the personal contact and needs analysis meetings that define your success.
